Information about Coronavirus / COVID-19

Updated April 24, 2020

Our campsite is open and ready for season 2020.

Of course, we hope to spend both spring and summer with our lovely guest, as we usually do. We take Denmark’s current situation very seriously and follow the recommendations and guidelines issued by the government. Our goal in this period of time is to make you feel comfortable while staying at Randbøldal Camping.

Therefore, we have taken following measures:

• We are in continuous dialogue with relevant authorities and Camping Outdoor Danmark, and we are taking the necessary precautions in accordance with their recommendations
• We have implemented enhanced cleaning procedures
• We have put up extra hand sanitiser dispensers for our guests and employees in the public toilets. 
• Clear signage has been put up with the Danish Health Authority’s recommendations for good hygiene
• Public areas such as the playgrounds are currently closed
• All our employees have received detailed information and instructions on the basis of official recommendations

Special measures regarding dinning at the campsite

• We recommend our guests to prepare their meals in their tent, camper, mobile home and cabin to minimize the use of the common kitchen. In the kitchen there is only allowed to be 4 persons at the same time.

• We have implemented enhanced cleaning procedures

• We serve take away from Café Skjulestedet Friday and Saturday from April 10, 2020

Special measures regarding use of public toilet buildings at the campsite

• We have implemented enhanced cleaning procedures
• We have put up extra hand sanitiser dispensers for our guests and employees in the public toilets. 

• We inform our guest upon arrival to limit the number of guest during busy periods of the days

What can you do as a guest?

As a guest at Randbøldal Camping, we recommend that you follow official guidelines:

• Wash your hands frequently or use our dispensers with hand sanitiser
• Cough or sneeze into your sleeve
• The Danish Health Authority also recommends sneezing into a tissue that is subsequently thrown out immediately
• Limit physical contact
• If you are ill or show symptoms of being infected with coronavirus, we ask that you stay at home.

Cancellation of stay

Foreign guests

• In case of cancellation of a booking with arrival in the period up to May 10th, we offer our foreign guests a refund of the full amount except for 350 DKK(administrative fee).
• In case of cancellation of a booking with arrival after May 10th our cancellations terms apply as usually. See the terms here

Danish guests

• In case of cancellation of a reservation with arrival in the period up to May 10th, we offer you to postpone your stay to a later date (counts one year ahead). The prepaid amount expect for 350 DKK will be carried over to the new booking. In the event of cancellation of the new booking, the prepaid amount is non-refundable. If you don’t want to postpone the booking, the cancellation is made according to our cancellation terms. See the cancellation terms here
• In case of cancellation of a reservation with arrival later than Mary 10th our cancellation terms apply.

We are monitoring the situation and instructions from the authorities very carefully, which is why this will be regularly updated.

If we experience a case of coronavirus, we will immediately contact the health authorities to launch a coordinated action plan based on their recommendations and guidelines.

We all face a difficult time, but we are constantly working to make your stay with us safe and enjoyable. Therefore, our precautions will be updated continuously.

We encourage everyone to stay informed on our website, as we are currently experiencing great pressure on our phones and email inboxes. But you are of course always welcome to contact us( 0045 7588 3575) if you have any questions.

We look forward to welcome you at our campsite

Regards

Danuta og Eigil